TELUS International, a leader in digital customer experience innovations, has recently expanded its strategic partnership with Appian. This collaboration is set to transform business operations using a low-code automation platform, promising to accelerate development and significantly reduce costs. The partnership aims to simplify complex business processes, enhancing speed and efficiency across various industries.
The Power of Low-Code Automation
Low-code automation platforms have emerged as transformative tools in technology and business landscapes. These platforms allow users to create applications using visual interfaces with minimal coding, speeding up the development process and making technology more accessible. TELUS International’s enhanced Automation as a Service (AaaS) platform integrates Appian’s robust low-code capabilities, facilitating rapid and flexible tool development. Monty Hamilton, Senior Vice President at TELUS International, emphasized the impact:
“Intelligent, low-code automation solutions, accessible through an on-demand, cloud-based service are critical in reshaping how teams conceptualize and execute their work.”
Enhancements and Innovations by TELUS International
With the integration of Appian’s platform, TELUS International has boosted its capability to develop network build tools five times faster than traditional methods. This enhancement not only streamlines the workflow but also fosters seamless cross-departmental collaboration. According to Raymond Saoumah, Vice President of Wireless Engineering at TELUS Communications, the partnership has fueled “the efficient deployment and management of our wireless networks,” showcasing a significant improvement in operational efficiencies.
The Strategic Impact on Business
The collaboration between TELUS International and Appian is a testament to the power of strategic partnerships in driving business innovation. The companies have reported a projected savings of $30 million over three years, underscoring the financial impact of integrating advanced technological solutions. Medhat Galal, Senior Vice President of Engineering at Appian, highlighted:
“The agility and adaptability of the Appian Platform combined with TELUS International’s AaaS platform uniquely empowers businesses across industries to address challenges and drive real business impact.”
Future Outlook and Continued Collaboration
Looking ahead, TELUS International and Appian are committed to continuing their journey towards enhancing digital transformation strategies. Their ongoing collaboration is set to further leverage AI and automation technologies, promising to deliver even more innovative solutions that meet the evolving needs of businesses and their customers.
About TELUS International and Appian
TELUS International designs and delivers next-generation digital solutions, enhancing customer experiences for global brands. Appian is renowned for its business process automation software, which simplifies the design, automation, and optimization of complex processes. Together, these companies are paving the way for a more efficient and technologically advanced future.
Low-Code Strikes Again…
As TELUS International and Appian continue to break new ground with their low-code automation platform, the potential for transforming business processes grows ever more promising. Their partnership exemplifies how strategic collaborations and technological advancements can lead to substantial benefits across industries. We invite you to share your thoughts and experiences with low-code platforms or discuss how digital transformation is shaping your industry. Your insights are valuable to us and our community of readers.
Photo by Artem Sapegin on Unsplash
